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Frequently Asked Questions

Questions about your payroll, our services or how you get paid? Our FAQ section provides answers to our top, most asked questions.

Getting Started
Do I have to wait until the end of my current contract to join?
Can I switch from my current provider?
How do I register for Exact Payroll?
What is the registration process and how long does it take?
What information do I need to provide to register?
How do I know my data is safe?
Do I need to provide you with a P45?
Using the Portal
How do I get access to the portal?
What if I forget my login details?
What can I use the portal for?
Expenses
What are Mileage Allowance Payments (MAPs)?
Can I claim expenses?
Can I claim travel expenses?
What expenses can I claim?
I am under SDC but not mobile, can I claim expenses?
Do I need to submit my receipts?
How do I submit my expenses?
Payslips & Getting Paid
What are tax codes and what do they mean?
How does my tax code affect my pay?
What are the tax thresholds?
What are the national insurance thresholds?
What is the minimum wage?
When will I get paid?
How are the payments made to my bank?
How do I know I have been paid?
What documents do I receive at the end of the tax year?
How do I send you my hours?
Do I need to send you my timesheet?
Legal, Contracts & Compliance
What is IR35?
Why do I pay Employers NI through an umbrella company?
What is my employment status using an umbrella?
Do I need to complete a self-assessment?
Do I need to submit a P11D?
What happens if I want to leave Exact Payroll?
What contracts cover my work?
Can I be certain that I won’t risk problems with HMRC?
What will you need from me?
Entitlements
Am i entitled to Maternity, Paternity, Adoption and Shared Parental Pay?
Do I earn Holiday Pay?
How much sick pay will i get?
Can I claim mileage?
What employment protection do I have?
Can you provide a pension?
Can you provide child care vouchers?
Do you provide healthcare options?
Will I receive any free benefits?
Exact Payroll
What is an umbrella company?
Does it matter if I work for more than one agency?
Are there any dangers to using an umbrella company?
Why do recruitment agencies use umbrella solutions?
Do you charge any setup or exit fees?
What do you charge for your services?